Policies & Returns

Read about purchase conditions!

Prices and payment

All prices are daily prices and only valid on the day of ordering. Therefore, price changes may occur.
All stated prices include 25% VAT and are in Danish kroner.
PayPal collects certain personal information about you to make it even easier for you to pay in the future. When purchasing with a Visa Dankort or credit card, the amount will only be deducted from your account when the item leaves Joanna Jablko Jejwelry.
Once you have ordered an item from us, you will receive a receipt / order confirmation for our receipt of your order.

We accept the following payment cards:

Visa, Mastercard, Discover and American Express via Pay-pal

Ordering

www.joannajablkojewelry.com is open 24 hours a day, so you can almost always shop. However, it may happen that we close the store due to maintenance. You can only make purchases when the store is open and available.
You select the items you want to buy and put them in the "shopping basket". You can correct the contents of the shopping cart right up to the time of ordering, and you can regularly check the contents as well as the price of the goods.
When you are ready to order, click on "go to order", where you enter your name, address, e-mail, mobile number / telephone number, payment method and choose delivery method.
You can change the contents of the shopping cart until you confirm your purchase by pressing the "Order and pay" button. Then your order goes on to www.joannajablkojewelry.com


Delivery / Shipping

The delivery time for the item in question that has been ordered can vary depending on the scope of the order, however, we strive to make and send the order within 3-4 working days. This will appear on the order confirmation.
There is free shipping on purchases of goods for more than DKK 1.000,00 This involves a shipment of Post Danmark with delivery.
The package is delivered to the recipient's address. The package will be insured and traceable via Track 'N' Trace. 

Return / Exchange guarantee

You have the right to cancel your purchase within 14 days without justification. The right of withdrawal expires 14 days after the goods have been received.

NOTE !!! We do not give money back on special orders, however, the item can still be exchanged for something else or a voucher.

All purchases are covered by a 2-year warranty.

To make use of the right of withdrawal, you must notify us unequivocally that you wish to cancel your purchase, e.g. by letter or e-mail. You can not just fail to receive the package or not pick it up at the post office.

If you choose to cancel a purchase, you must return the item in substantially the same condition and in the same quantity as you received it. As the packaging constitutes a significant part of the value of the goods, this will mean that the goods cannot be considered returned in substantially the same condition and quantity if the packaging is not included. You bear the risk that the returned item is properly packaged. You are therefore encouraged to store the packaging until you are sure that you want to keep the item. You are liable for any deterioration in the value of the goods, which is due to handling other than what is necessary to determine the nature of the goods, their properties and the way in which they work.

You must return the goods without undue delay and no later than 14 days from the date on which you informed us that you will regret your purchase.

You must return the goods to this address:

Vaerkstedet Ryesgade 4, 2200 København N 

When you cancel a purchase, we will refund the payment to your account as soon as possible and no later than 14 days after we receive your notification that you wish to cancel. However, we may withhold the refund until we have received the goods returned, or you have sent us documentation that the goods have been returned.

Refunds are usually made to the payment card with which the order was completed. In the case of prepayment via bank transfer, a refund is usually made to the account paid from.

If you wish to exchange the item, please contact us via email joannajablko@live.dk or tel. +45 41650107 / +45 28306088


Rhodium plating, oxidation and gold-plated jewelry can go off over time with color change.

Repairs of own jewelry with stones are at your own risk.